We have a 30-day money-back guarantee, which means you have 30 days after the initial order date to request a refund*.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If a package is returned back to our facility, return package shipping costs are not covered by The Vitamin Club.
*Refunds cannot be processed for packages lost in transit, shipping delays, orders forwarded or redirected in transit, insufficient/incorrect shipping addresses, or packages deemed undeliverable due to carrier's judgment, as well as accidental subscriptions, or late subscription cancellation requests. Packages that are returned to our facility with no communication to our service desk will not be automatically refunded. Refund requests must still be received within 30 days of the original order.
Memberships are not eligible for refunds and can only be cancelled prior to the next billing cycle.
Refunds will not be provided for shipping costs.
International Customers - We do not accept returns due to problems relating to not following customs regulations or any export rule, law, regulation or order. We will not provide any refunds for any orders that are seized by customs officials, refused or held for delivery, abandoned by the intended recipient, that cannot be delivered due to an address error, or that contain products that cannot be sold in your country. Custom fees may be required for international packages. This fee cannot be waived or covered by The Vitamin Club.
To start a return, you can contact us at hello@thevitaminclub.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@thevitaminclub.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thevitaminclub.com.
Recurring Subscriptions
The Vitamin Club customers have the option to select a subscription at checkout. Subscriptions are by selection only and provide the option to receive a discount on recurring shipments. Subscriptions are never automatically applied to accounts and must be initiated by the customer. Customers who choose to sign up for a recurring subscription will be auto shipped their The Vitamin Club purchase every 30 days* by default.
Subscriptions may be cancelled or changed at any time, however, if they are cancelled/changed on your renewal date, the subscription order may have already been packaged and become ineligible for cancellation of the individual order. Any changes made will take effect on the next billing cycle. If your auto-payment has already processed, we cannot retrieve your package for any changes or cancellations. You may not receive any refunds based on a late subscription cancellation.
Cancellations outside of self-service through your account may take up to 48 hours to process. Any shipments processing within those 48 hours will still be applied to the customer account. We make every attempt to process your requests immediately.
